Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at paigethomas.00@hotmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at paigethomas.00@hotmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

RETURNS

Our goal at Little Meraki is that you love your new items, but even if you don't, we will help!

 

RETURNS INFORMATION

  • Faulty items can be returned within 30 days of fulfillment.  
  • Refunds will only be given on faulty items. In the cases of change of mind or Sizing swaps, a store credit will be issued. 
  • We do not accept returns on Sale items. These are items in the Sale category, not items marked down from discount codes or on flash sales. 
  • Items must be received in original condition - unworn, unwashed, with all tags still attached. Items must be free from stains and scents e.g. makeup, fake tan, perfume. Please take care when trying on to not damage or stain the item/s as if your return does not meet the above criteria it will be sent back to you.
  • All swimwear returns must have their hygiene seal intact.
  • Please email  ____________- if you believe your product is damaged or faulty. We will treat this with the highest of priority.

 

HOW TO RETURN - INTERNATIONAL


The cost of all International Returns is the responsibility of the customer as our courier (DHL) cannot generate a Returns Label. 

However, if you go to your local Post Office, they will be able to assist you with processing and paying for the return. 


WHEN RETURNING
  1. Place the item/s you‘re returning into the parcel with your filled out Returns Form and seal it up securely!
  2. Take the parcel to your local post office or courier service of your choice and send it to our address (see below). 
  3. Once your parcel has been delivered to our PO Box, it may take additional time to reach our Returns Depot. Upon arriving at our depot, your return should be processed within 1-2 business days.

 

RETURNS ADDRESS

CREDIT NOTE (STORE CREDIT)

  • Credit notes can be used to make a future purchase and will be issued as a "Gift Card", they are valid for 3 years from date of issue.
  • Credit notes issued by our eCommerce department can only be used online, and not in store.
  • Your credit note will be emailed to you as a Gift Card once your return has been processed.
  • Credit notes/Gift Cards cannot be refunded.

CANCELLATION OF AFTERPAY

  • We deduct $6.00 for the use of our returns label if you are an Australian based customer (unless your item has been deemed as faulty)
  • If you return your items before your first Afterpay payment is due you, these amounts will be removed from your Afterpay plan and you will not have to pay for them.
  • If the payments have already been made when you return the items, the amounts will be removed from your Afterpay payment plan and/or the initial payments refunded.
  • For more information on terms and conditions, visit Afterpay's website here 

REFUND

  • Depending on your payment method, funds can take up to 1-5 business days to come through. 
  • We deduct $6.00 for the use of our returns label if you are an Australian based customer (unless your item has been deemed as faulty)
  • As soon as your refund has been processed, you will receive an email from us confirming the refund.

EXCHANGE

  • When returning for an exchange, the order will be automatically processed; however, will be held until your parcel has been received by our Returns Department back at our warehouse.
  • If the item becomes out of stock once your return has been processed, we will send you an email to let you know however, our Returns Department will issue you a credit note by default unless stated otherwise.
  • Please Note: The dispatch of your parcel can take approx. 10 business days.

PRODUCT INFORMATION

  • Our items are photographed and professional lighting is used, so item colour may vary slightly though we aim to keep it as accurate as possible. Please refer to the product description, close up shot and video to see true colour. Colour may also look slightly different based on your display screen.